Your Local Lawyers

What are your rights as a consumer?

If you buy something from a shop and it breaks, can you go back to the shop and demand my money back? Am I entitled to a replacement? And what about credit? If I buy something on hire-purchase and miss a payment, what are my rights there? Can the finance company really take my fridge back?

Consumer Law is an area that is all to do with the Consumer Guarantees Act and the Credit Contracts and Consumer Finance Act and covers everything consumer related, including door to door sales.